Are you looking for a Car or Van?

Welcome to the Hippo Help Desk!

Let's start with a few quick questions...

What's your name?

Ok , let's get to the bottom of this...

Have you received your vehicle?

Great, let's find out more...

Do you have any manufacturers warranty?

Great, your main dealer can help. Please contact your nearest dealership directly to resolves the mechanical / electrical issue you are experiencing as soon as possible.

Do you have an extended warranty?

Great, your main dealer can help. Please contact your nearest dealership directly to resolves the mechanical / electrical issue you are experiencing as soon as possible.

Please submit an online form and this will be flagged to our dedicated team who will work hard to assist where possible

Please refer to the Pre Sale Standards sent at point of sale.

Do the issues fall outside of our fair wear and tear policy?

Unfortunately, we are unable to assist in cases outside our wear and tear policy.

Was your vehicle collected or delivered?

Unfortunately, we are unable to assist in this instance.

Have you had the vehicle less than 14 days?

Unfortunately we are unable to assist following the end of your cooling off period.

Please submit an online form so we can investigate this further.

What best describes the issue with your tyre(s)

To assist further we require a walk around video of your vehicle's tyres, mileage and rear. Please submit an online form and we will be in contact.

Is this due to a puncture?

Unfortunately, we are unable to assist in this instance.

Have you had the vehicle less than 48 hours?

Please submit the form below so we can investigate this further.

Unfortunately, we are unable to help in this instance.

Have you had your vehicle less than 48 hours?

Please submit the form below so we can investigate this further.

Unfortunately we are unable to assist in this instance.

Please submit the form below. Our team will investigate your case as soon as possible.

Have you had your vehicle for more than 14 days?

Unfortunately we are unable to help outside your cooling off period.

Please submit the form below so we can work to resolve your issue as soon as possible.

Please tell us what you know about the recent service history of your vehicle

Have you checked on board digital system or your service book?

Please submit the form below so we can investigate this further.

Please submit the online form below. Our aftersales team will look into your case and contact you shortly.

Please contact your vehicle manufacturer to check its servicing schedule.

Please use the following to check whether your have a valid MOT: https://vehicleenquiry.service.gov.uk

Please refer to the  Online MOT Checker. We no longer supply certificates as this can now be tracked online.

Please submit the online form below. Our aftersales team will be back in touch following further investigation.

Note: We transfer all the logbooks online once the vehicle is delivered or collected. On some occasions, we may leave them with you.

Have you had the vehicle under 6 weeks?

DVLA can take up to 6 weeks to issue a new log book, we transfer all logbooks online once the vehicle is delivered or collected.

Please contact  DVLA

If you have any further queries on your vehicle's age, mileage, make or model, please submit the form below.

If you haven't received a book pack / hand book with your vehicle please submit the form below and we will look to resolve this as soon as possible.

All of our vehicles are supplied with a minimum of one key. If a second was present at purchase, this would have been supplied at handover.

For any further queries on your vehicle's age, mileage, make or model, please submit the form below.

How long have you had your vehicle?

Thank you, please submit the form below

What was the problem with the Finance or Service you received?

Have you had your vehicle for over 14 days?

Please submit the form below so we can investigate your case further.

We are sorry to hear this and would like to make things right. Please submit the form below so we can investigate your case further and resolve any issues as soon as possible.

Have you received a delivery date?

We aim to turn our cars around as quickly as possible and as a guide only, this could be 10 working days providing the vehicle is in stock and the relevant documents have been approved. It could however be sooner, or even a bit later if the car is not yet in stock with us. The Road Map of your vehicle & Paperwork Journey will keep you updated and well informed as to when your vehicle will be ready. To discuss this further, please submit the form below.

Please submit the form below so we can look into this further.

Has this answered your question?

Please provide us with more information and we will get in touch to try and resolve the problem...

What is your email address?

What is the Make and Model of your car?

What is the registration number of the car?

Excellent, we've now got your registration, can we now take your address?

Brilliant, when was the car delivered / collected?

.. and what was the mileage at delivery / collection?

What is the current mileage of the car?

Who was your Account Manager at Hippo?

Can you please tell us as much as you can about the complaint?