When you’re looking for your next vehicle, the company you choose is almost as important as the vehicle itself. You want to make sure they’re reputable, have your best interests at heart and that they’re doing everything they can to give you the best deal. Overall, you need to trust them.
Trusting your choice
Trust is important in any choice in life, but maybe more so when you’re parting with your hard-earned cash – especially when we’re talking about the price of a car.
Behind a mortgage, buying a car is probably the second biggest financial decision you’ll make in your life. So, it’s crucial you’re getting everything you pay for, including the service.
Recent research has suggested there are five pillars of trust when buying a car:
- Social Conscience
On the front of it, that all seems to make sense. Maybe you don’t look at these factors consciously, but they most likely go someway in the process of you making your decision.
However, without explanation, they’re merely words. So, let’s dig a little deeper into exactly what they mean.
Essentially, a dealer delivering on their promises. It seems a fairly simple challenge, yet one so many fall down on.
We’ll never say we’re perfect, but we strive to be. And our Excellent rating on Trustpilot showcases that.
Our customers, through experience, believe in us, and it’s through the hard work of our dedicated account managers that they do.
Nevertheless, we’re always looking for ways to improve your experience with us, and if we make you a promise, we’ll keep it.
This is where a dealer is open about problems and takes responsibility. Something we, although some others don’t, strive to achieve.
We admit we’ll never get it right every single time. We are, after all, human. But if there’s a problem, we’ll do our best to fix it. That’s something we can guarantee.
And if we’ve made a mistake, we’ll tell you. That’s what being transparent is all about, and we understand it’s extremely important to you.
Not just in the vehicle you choose, but also in us; reliability is key. You need to take the keys to your new vehicle in the understanding that you’re setting off on a problem-free ownership experience.
And we try our best to make it so. We can provide you with the option of additional products, such as GAP & RTI Protection, our comprehensive warranty and paint protection. They’re all there to make sure your ownership is as trouble-free as possible.
But it’s not just after you take the car. Before getting behind the wheel, we do our all to ensure each vehicle we provide is of a certain standard.
Before you see it online or at our state-of-the-art showroom, it must pass a stringent 124-point inspection inside our brand-new preparation centre. If it doesn’t, we don’t sell it. It’s as simple as that.
We understand reliability is vital, and we go above and beyond to ensure that’s the service you receive.
The world today is a fragile place, both environmentally and socially. We understand that. And that’s why we’re trying to change the lives of those around us.
Every year, we run several charity-led initiatives, with giving back to the community a huge part of our business model.
At the moment, for example, we’re working with Burnley FC in the Community; a charity associated with the football club of the same name, who support, inspire and deliver positive change across the area.
They create a level playing field for all to engage in sport and physical activity, giving those who would otherwise not be able to the opportunity to socialise, exercise, build life skills and relationships with their peers.
On top of that, we’re also working with Blackburn Youth Zone and have raised thousands of pounds for those less fortunate in the past.
Making money as a business is great, but being able to help those who really need it, that’s special. And by choosing your next vehicle from Hippo, you’re contributing towards every single piece of good work we do.
Some believe that businesses are just out for themselves. And realistically, some probably are. But that’s not us.
You are the most important person in our business. Without you, we don’t exist. It’s as simple as that. And when it comes to choosing your next car, we only want what’s best for you.
Our account managers don’t become experts for any other reason than to make sure they’re providing you with the best service possible. They’re there to help you, nothing more. And even though a lot of our contact will be over the phone or via email, we still believe in the personal touch.
But hey, it’s easy for us to say all of this. Why not come and see for yourself? Get in touch with one of our team today and start your Hippo journey. You won’t regret it.
As part of our commitment to you, we ensure our vehicles are excellently priced and come with the same standard of presentation. It’s easy to find the perfect car, just get in touch.
Initial Rental: £0.00 inc. VAT, 36 Monthly Rentals of £193.85 inc. VAT, Annual Mileage: 5,000, Documentation Fee: £234 inc. VAT
Initial Rental: £0.00 inc. VAT, 48 Monthly Rentals of £159.99 inc. VAT, Annual Mileage: 5,000, Documentation Fee: £234 inc. VAT
Initial Rental: £1025.92 exc. VAT, 23 Monthly Rentals of £113.99 exc. VAT, Annual Mileage: 5,000, Documentation Fee: £195 exc. VAT
Initial Rental: £1394.92 exc. VAT, 47 Monthly Rentals of £154.99 exc. VAT, Annual Mileage: 5,000, Documentation Fee: £195 exc. VAT