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Complaints Procedure

Our Care Team Is On Hand to Help.

We are proud of our reputation, and we’re here to assist you throughout your journey. We have an entire team of more than 40 advisors dedicated to the care of you and your car, and you can be safe in the knowledge that our staff have received industry lead training to provide you with great communication from real people, at all times. We are a trusted, reputable, family-run firm and are here to help you with more information, or answer any questions or concerns you may have.

We have compiled a list of our most popular questions; please visit our FAQ’s page which should give you the answer in most cases. If you have still not found what you are looking for, or you experience an issue or would like to give us some feedback, please use the form below.

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Please complete the form below

Please refer to our fair wear and tear guide

Please contact DVLA directly.

Please use the online MOT checker. We don't supply a certificate and this is all tracked online

Please contact your Account Manager.

Unfortunately we are unable to help with this issue.

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