Terms of Business
Please Read Carefully
Hippo Vehicle Solutions Limited offers a wide range of used vehicles to purchase or lease as well as the ability to offer our client’s vehicle related insurance products onsite and the offering of vehicle funding should they require it. Our services include vehicle knowledge and related products and services when helping you choose a suitable vehicle for your needs; offering insurance option; and assisting you with any subsequent event or alteration to the vehicle sale, insurance and vehicle funding that you have placed with ourselves.
Hippo Vehicle Solutions Limited is authorised and regulated by the Financial Conduct Authority as a Credit Broker not a Lender. Our FCA Firm reference number is 658076.
Hippo Vehicle Solutions Limited trading as Hippo Motor Group, is an Appointed Representative of Autoprotect MBI Ltd for insurance mediation purposes. Autoprotect MBI Ltd is authorised and regulated by the Financial Conduct Authority, its firm reference number is 312143.We are also separately registered under the General Data Protection Regulation number Z1246427.
CHARGES/ CANCELLATION FEES
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: If we deliver a car to a private customer (not a business) without meeting them face to face the sale will be governed by these regulations. This gives you certain rights that are explained below.
Contract: The Company’s Sales Executive that you deal with will send you an order form & Information Notice detailing:
- The main characteristics of the goods.
- Our address and contact details.
- The total price of the goods.
- Details of any additional delivery charges or other costs.
- The arrangements for payment and delivery.
- Any cancelation charges that could apply.
Cancellation: You have the right to cancel this contract, in writing within 14 days from the day you take collection. You can do this by:
Email: [email protected]
Charges: We may charge a cancelation fee as explained and outlined in the Information Notice you receive at order stage. Cancellation will only be accepted at the discretion of Hippo Vehicle Solutions Ltd, and subject to payment of all reasonably resulting costs and/or losses. Hippo Vehicle Solutions Ltd reserve the right to charge a cancellation fee of £500.00 plus VAT and withhold any deposit for services provided by Hippo Vehicle Solutions ltd; These services might include, but are not restricted too, removal of a vehicle on sale for a period of time, production of paperwork, preparation of the cancelled vehicle or processing of documents. Any costs incurred by debt collection agents in the course of collection of this sum will also be payable. If for any reason the specified vehicle is not delivered, Hippo Motor Group will not be held responsible for any losses incurred.
Return of Vehicle: On receipt of this notice of cancellation we will contact you to confirm arrangements for collection of the vehicle. You may arrange for the return of the vehicle to us, or we will collect it at a cost of £1 including VAT per mile for the distance recorded between the Company’s premises and your address as shown on a web based distance calculator of the Company’s choice. You are required to make the car available for collection at a pre-determined date and time within 30 days of the delivery date.
Mileage and Condition: On collection the car must not have travelled more than 10 miles since delivery and must be in the same condition as it was when delivered. Any deterioration recorded at the time of collection will be valued when the car arrives at the Company’s premises and details of these costs will be notified to you. Excess mileage over the allowed 10 miles will be charged at 50p per mile.
Your refund: will be executed in the same way that payment was made originally by you and will be made within 30 days following delivery.
POLICY TERMS & RETURN PREMIUM
You must carefully read all insurance documents and vehicle finance/Leasing documents that we send you, including the wear and tear company guidelines document that will explain what will and will not be covered by ourselves to ensure they meet with your requirements. If you are in doubt over any of the policy terms or conditions, please contact us immediately for clarification. Policy documents are available upon request. All returns of premium following cancellation or adjustment will be detailed within your policy documentation, please read this carefully before cancellation of a policy. Note: for the avoidance of doubt insurance premium tax and fees are non-refundable.
All claims handling information is detailed on your policy documentation given to you by us and the procedure should be followed to ensure consistency. If you contact our offices direct to make a claim on an insurance product we will guide you on whom to contact in this instance to ensure your claim is logged with the provider and actioned accordingly however we will not handle your claim internally from start to finish. Please refer to your policy documentation from the provider re your right to make a claim including contact details.
AMENDMENTS & CLIENT MONEY
Should an amendment to the contract be made, we reserve the right to apply an administration charge to cover the cost of the extra work involved in such amendments. See Key Facts Document for further details. In respect of asset protection insurance transactions, we hold a risk transfer agreement with our selected insurer for premiums claims and premium refunds. On this basis, we are not required to have permission from the regulator to hold client money.
GENERAL DATA PROTECTION REGULATION
DISCLOSURE OF INFORMATION
It is your responsibility to ensure that all information, statements or answers made by you to us or your insurers, are correct and complete as any failure to disclose facts material to ourselves, the finance/leasing company or the insurance provider direct may result in inaccuracies in your answers which may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which might influence your insurer as to the acceptability or otherwise of your proposal or renewal and must be disclosed at the first opportunity and during the term of the insurance contract. These facts include, but are not limited to, previous and outstanding claims, changes to your address, occupation or use of the vehicle, prosecutions whether involving a motor vehicle or not and medical conditions that are notifiable to the DVLA.
Unless required by law, public interest, our regulator the Financial Conduct Authority, or with your prior written consent, all information you supply will be kept confidential by Hippo Vehicle Solutions Limited, its member companies and the parties involved in the normal course of arranging and administering your insurance or vehicle finance/Lease. For more details about how we treat your information as confidential please visit our Privacy Notice on the website https://www.hippoleasing.co.uk/privacy-policy.
RIGHT OF INSPECTION
We keep records of all business transactions for at least six years and up to 12 years following the end of your relationship with us. You may inspect details at any time, but we treat all client records as confidential, so we reserve the right to give you copies of your particular record, rather than allow access to full files containing records, about other clients.
FRAUD PREVENTION AND DETECTION
To prevent and detect fraud we may at any time:
- Share information with other organisations and public bodies including the police although we only do so in compliance with the General Data Protection Regulation 2018.
- Check and/or file details with fraud prevention agencies and databases and if we are given false or inaccurate information and we identify fraud, we will record this. We and other organisations may also use and search these agencies and databases from the UK and other countries. We, and other organisations that may access and use information recorded by fraud prevention agencies, may do so from other countries.
- We can provide the names and addresses of the agencies we use if you would like a copy of your information held by them. Please contact us on 01254 919000. The agencies may charge a fee.